These general terms and conditions of sale govern the relationship between La Maison du Savon de Marseille and anyone using the website to place an order. Placing an order constitutes full adherence and unreserved acceptance of these general terms and conditions of sale, prices and descriptions of the products offered.


The products presented on the site are subject to change by manufacturers. Photos of articles presented are not contractual. The products offered for sale on the site are in principle available at Savonnerie Artisanale de Provence. In the event of promotions made on certain items, La Maison du Savon de Marseille will be able to satisfy the availability of products throughout the period indicated for promotions.


The order is only registered after receipt and complete collection of payment. Orders received on the website will be honored only while stocks last. In the event of temporary or permanent unavailability of a product, the Savonnerie Artisanale de Provence undertakes to inform the customer as soon as possible.


In the context of distance selling, the customer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties. The period runs from receipt of the order. In the event of exercising the right of withdrawal, La Maison du Savon de Marseille will reimburse the customer for all the sums paid to La Maison du Savon de Marseille (including the value of the shipping costs of sending the package) within 14 days of the exercise of the right of withdrawal.


All the details in our delivery page


Payment is made by credit card or online paypal payment.


The products travel at the recipient's own risk regardless of the mode of transport, free or in port due. The consignee must check the condition of the products at the time of receipt and possibly make reservations with the carrier by confirming the complaint by registered letter within three working days and notify us in writing within four days of delivery. After this period, we could no longer recognize any claims.


LItems can be exchanged or refunded. The return or refund request must be made within 15 days from the date of receipt of the items. Returned products must reach us in perfect condition in their original packaging. In the case of a new order of less than the initial amount, the customer will receive a check as a refund of the difference upon receipt of the request. The shipping costs of the exchange, return and new shipment, are the responsibility of the customer. The refund will be made subject to the less of the flat-rate costs of processing the order. Any request for exchange or refund must be made by post to the address of the Savonnerie Artisanale de Provence.


Prices are indicated in euros all taxes included. They take into account the applicable VAT, different depending on the product, on the day of the order. Prices may be changed in the event of a change in the VAT rate, in the event of an error, or by decision of the manufacturer.


Any customer on the site will have to follow an online registration procedure allowing him to place an order. The information requested is essential for the processing and routing of orders. Packages to be represented on delivery following an error in the identification of the customer will be borne by the customer. The final validation of the order and/or the online supply of the credit card number constitutes signature and express acceptance of all operations carried out on the site and constitutes proof of the order in accordance with the provisions of the law of 13 March 2000.


The Maison du Savon de Marseille cannot be held responsible for any inconvenience or damage inherent in the use of the Internet, including a break in service, an external intrusion or the presence of computer viruses, or for any fact described as force majeure, in accordance with the case law, or the non-compliant use of the products ordered.


The Maison du Savon de Marseille remains the owner of the goods until full payment of the price as well as the ancillary costs and interest if due in accordance with the Law of May 12, 1980 and July 13, 1967.


Les présentes conditions sont soumises au droit français et aux dispositions du Code de la Consommation relatives à la vente à distance en France.


In the event of a dispute relating to the execution of the clauses and conditions indicated above and in the absence of an amicable agreement between the parties, the Courts of Avignon have sole jurisdiction.


La Maison du Savon de Marseille
ZAC Chalençon 1
145 Allée Louis Montagnat
84270 Vedene France

Tél : 04 90 14 67 35 ou 04 90 39 15 83 puis choix 2

Siret 437 668 858 00016 APE 245A
TVA. FR36437668858
CNIL 1191574